Kelsie’s Blinds Return & Exchange Policy
Returns and Cancellations:
Damaged, Defective or Incorrect Product/Quantity:
Inspect your products immediately when received. All claims for damaged, defective or incorrect products/quantities must be made within 5 days of receipt. NO EXCEPTIONS. This is a requirement of our suppliers. Any damaged products will be replaced, at no charge, as soon as possible. We are sorry but once a product has been noted as damaged we will not be able to issue you a credit, only offer you a replacement for said damaged items. NO EXCEPTIONS.
Once a product is ordered and the order is processed, (24-hours) it may not be canceled. Custom made products are not stock items and thus cannot be resold to a second party to recover losses. Once your order has started the production process, it cannot be halted. Changes may be made to orders depending on the type of change. Materials that are already cut, but not yet fabricated into a treatment can be made smaller, but not larger. Simply, changes that can be implemented are based on the fabrication stage of the product. If the product is already fabricated but has yet to ship, it could still be cut-down in size, but a cut-down charge would apply. If a custom-made product arrives damaged, produced in a size different from what you had ordered, or is not the item type ordered due to our error, we will replace the item with the correct item as originally ordered at no cost to the customer. If the product was ordered by the customer incorrectly, wrong sizes, colors, products, etc; we will replace the original product with the correct product at a discount for the replacement item. The discount will be determined at our discretion. Unfortunately, the charges for the original product cannot be credited for customer mistakes, so please take extra care and make sure your order is placed correctly the first time.
When ordering custom made blinds or window treatments, these items may have what is called dye lot color variations. If you are shown samples in your home and select a color based on the samples viewed, your item may arrive with a slight color variation. Color and dye lot variations are normal and all manufacturers we work with have strict guideline in place to allow for these deviations to be within very tight parameters. They may vary only slightly, but they can vary. When producing, custom made products all materials will be pulled and produced from the same dye lot.